At Medzcommerce, we care about your satisfaction and strive to provide safe, reliable, and high-quality medicines and healthcare products. Please read our Refund & Returns Policy carefully before making a purchase.
Eligibility for Returns
- Due to the nature of medicines and healthcare products, returns are generally not accepted once the order has been shipped or delivered, in compliance with health and safety regulations.
- Returns may only be considered if:
- The product received is damaged, defective, or incorrect.
- The order is missing items or does not match your purchase details.
Refund Conditions
- Refunds are processed only after our team verifies the issue.
- If approved, refunds will be initiated to your original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
- Opened, used, or partially consumed products.
- Medicines or health products not in their original sealed packaging.
- Products past their expiry date at the time of return request.
How to Request a Refund or Return
- Contact our customer support team at [Your Support Email] or +1(210) 941-0276 within 48 hours of delivery.
- Provide your order number, product details, and reason for return/refund.
- Our team will guide you through the process and confirm if the request is eligible.
Order Cancellations
- Orders may be canceled before shipping by contacting our support team.
- Once shipped, cancellations are not possible.
Important Notes
- We reserve the right to approve or deny refund/return requests based on our policy.
- Customer safety and product integrity are our highest priorities.
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